ArchiMate model
Business Management
Document Management System
Fiscal & Accounting Management
ARIS
Reduction of Personnel Costs
Affluent Millennials Looking For Convenience in Insurances
Customers Defecting to Competitors with Superior Digital Experiences
Internal
Underwriting
Price
Claims
Auto Insurance Policy
Value Propositions
Junction (7)
Project: CRM System Integration
Facility Management
Key Activities
Document Management Back-Up Server
Legal Expense Back Office System
Transition A: One Enterprise-Wide CRM System with Baseline Back-Office Systems
Claim Administration
Report Data
Container
Customer Service
Underwrite Risk
Claim Received
Marketing
Call Center Implementation
Reduction of Costs
Data Analysis
Contract Lifecycle Management
Actuarial
Sales Execution
Sales
Document Processing
Notify Additional Stakeholders
Auto Back Office
Customers Defecting to Competitors with Lower Insurance Premiums
Investment Portfolio Management
Legal Expense CRM System
Auto Back Office
Insurance Policy
Detailed Insights in Customer Behavior
Junction (4)
Front Desk
Bank
PaaS Services
Back Office
LegallyYours Headquarters
High-Quality Insurance Product with Attractive Price
Project: Data Warehousing and BI
Automobile Repair Shops
Legal Expense Insurance Policy
Opportunities
Customer Relations
Increase in Market Share
Customer Data Management
Data Acquisition
Legal Expense Back Office implementation
Insurance File
Buying Insurance
Home & Away Financial Application implementation
Support for Policy Administration
Home & Away Headquarters
Costs
DMS Implementation
P-ADMIN
Data Warehousing Solution
External
Customer Contact Management
BRIMS
Junction (3)
Insurance Intermediaries
Best-in-Class Online Customer Experience
5% Year-Over-Year Market Share Growth
Well-Targeted Products For The Millennials Market Segment
AUTO-U
Commission
Profit Margin of >5% in Next Fiscal Year
PRO-FIT LAN
Serve Customers
Process Data
ArchiSurance Back-Up Server Cluster
Develop Products
P-CONFIG
Accept Policy
Investment Management
Product Engineering
Car Rental Companies
Policy Data Management
Customer
Smart Claim Assessment Based on Big Data
SO Strategies
Advertising Outlets
Salaries
Data Generation
Policy Issuance Service
FO General-Purpose Server
Junction (2)
Policy Administration Services
Produce Policy
Economies of Scale Favor Largest Industry Players
Aggregate Customer Information
Claim
Cash Flow Management
Low Trust in Financial Institutions
Policy Creation
Claim Settlement
PRO-FIT Headquarters
Claim Rejected
Investments in Carbon-Based Economy Under Pressure
Policy Registration
Money Management
Marketing & Sales
Unclear Effects of Brexit on Financial Markets
Document Management Server
Threats
Sales And Distribution
VERSA-CLAIM
Financial Services
Investment Strategy Management
Rivalry
Single System of Record For Each Data Element
Call Center Application
Strengths
Competitive Premium Setting
High Customer Intimacy Based on Detailed Customer Data
Stakeholder Satisfaction
Customer Administration
Product Definition
HR Management
Scanning
Device Operation Service
WO Strategies
Issue New Policy
Support for Financial Transactions
Home & Away Policy Administration
MyArchiSurance Mobile App
WT Strategies
Home & Away Financial Application
Target: CRM, Back Office and Data Warehouse Operational
Travel Insurance Policy
Legal Expense Back Office
Handle Claim
Payment
Smart Home
Blockchain May Disintermediate Insurance Market
Telephone
Web Portal
Data Acquisition Gateway
Product Management
Marketing
Economic
Financial Regulation (Solvency II, PSD II, Basel III)
Aggregate Data
Finance
Social
IoT Device
Home Alarm System
Work package: Phasing Out Legacy
Insurance Policy
Data Acquisition
Front Office
Project: Back Office System Integration
CRM System Implementation
Claims Administration
ArchiSurance Back Office Suite
Auto Insurance Implementation
Claims
Better Digital Skills of Front-Office Personnel
ArchiSurance General-Purpose Server Cluster
Customer Relations
Information Provisioning
Smart Thermostat
Back Office Suite Implementation
Insurance Premiums
Environmental
90% of Customer Interaction Online
Device Registration Service
Data-Driven Insurance
Archi
Fintechs More Savvy in Employing Digital Innovations
Strong Brand Position
Businesses Under 50 Employees
Enterprise Architecture
CRM Data Should Be Maintained Centrally
Partners
Product Offering
Common Use of Applications
Real-Time Customer Data
Car Black Box
Other
Personal Assistance In Policy Customization
Claims Submission
Validate
FO Web Hosting Server
Key Resourcss
Risk & Compliance Management
Junction (10)
Weaknesses
Work package: Software Modification
Customer Relation Management
Shared Back Office Application for All Products
Investment Performance Management
OR junction
Shared Service Center
Substitutes
Political
Insurance Intermediary
Low Interest Rates Adversely Affect Return on Assets
Customer Satisfaction
Employee
Legal Expense Back Office
Attractive Insurance Offering
Customer Data
Home & Away Policy Administration implementation
Policy and Claim Management
New Hardware Configuration
Communication
Legal Expense General-Purpose Server
Households
Market and Sell Products
Shared Service Center
Asset Inventory Maintenance
Accounts Management
Insurance
Broad Product Coverage
Banking
Customer Record
Fast and Easy Handling of New Policies and Insurance Claims
Web
Privacy Regulation (GDPR)
Marketing
Asset Management
Transition C: One Enterprise-Wide CRM System with Standard Back Office Systems
Manage Policies and Claims
Analyze Data
Quick & Easy Self-Service
Opportunities in Clean-Tech Investments
Higher Customer Retention
Digital Channel Management
ST Strategies
Suppliers
Banking Management
Capture Information
Customer
Profitability
Market Development
Customer Management
Home & Away LAN
Business Support
Businesses Under 500 Employees
E-Mail
Insurance Request
Customer Data Access
Increase in Revenue
Integrated Back-Office Suite
Legal Expense CRM System
Campaign Management
Printing
Postal Mail
Homeowner's Insurance Policy
Bank
Channels
Junction (9)
Money Market Management
ArchiSurance WAN
Pay
Technological
Revenues
Customer Profile Data
Junction
Rent
Energy Network
Junction (5)
General CRM System
Banks
Homeowner's & Travel Back Office
ArchiSurance
Customer Segments
Digital Customer Management
Work package: Hardware Upgrade
Product Information
Sales Target
Noch etwas zu übersetzen. Eine andere Zeile. Mit einem Aufzählungszeichen.
Improve Customer Satisfaction
Claim Data
CRM Data Access
Financial
Transition B: Standard Back-Office Suite with Baseline CRM Systems
Inefficiencies in Internal Operations
Legal
Homeowner's & Travel Back Office
Contract Administration
Investigate
Policy Data
Web Portal Implementation
Return on Assets
Reduction of Maintenance Costs
Process Management
Distribution Channel Management
Front Office
Notification Service
Baseline
Claim Submission Service
Entrants
Back Office
Auto Insurance Application
Full-Service Support For High-Value Customers
Product Portfolio
Auto General-Purpose Server
Customer
Improve Data Consistency
Single-Employee Businesses
Smart Connected Devices
Improve Cross-Selling Success
Organizational Development
Intermediary
Acquire Insurance Product
Board
Strategic Management
Fitness Tracker
Office Management
Business Intelligence Team
Performance Management
Buyers
Insurance Premium Contributions
Request For Insurance Received
Claims Handling
Calculate Insurance Premium
REST API
Lack of A Good Digital Experience
Junction (6)
Insurance Premium
Service Channel Management
Learning and Growth
customer data
document data
documents
claim payments due
document data
financial obligations
new contracts, premiums due
product info
money
document data
policies
claims
documents
product info
claims
customer data
premium info
money
premium info
document data
call report
CRM data
policies
customer data
money
customer info
requests
customer info
financial risk
money
document data
premium payment status
aggregate customer data
call report
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Target Application Architecture
Business Strategy
Phase A: Architecture Vision
Business Process Diagram (Baseline)
Porter's Five Forces
Resource Realization (Target)
Balanced Scorecard
Capability Map (Baseline)
Capability Realization (alt.)
Baseline Application Architecture
Data Architecture
Environments and Locations Diagram (Target)
Organization Decomposition Diagram
Business Model Canvas
Project Context Diagram
IT Strategy
Ecosystem Map
Environments and Locations Diagram (Baseline)
Preliminary Phase
Driver & Business Goals
Baseline Business Architecture
Projects and Deliverables
Solution Concept Diagram
Capabilities (Gap)
Value Stream Map
Strategic Analyses
Applications-Technology Matrix
Target: CRM, Back Office and Data Warehouse Operational
Functional Decomposition Diagram (Baseline)
Phase B: Business Architecture
Data Acquisition from IoT services
Gap analysis Application Architecture
Requirements Realization Diagram
Application Landscape Map (Baseline)
Baseline Technology Architecture
Gap analysis Technology Architecture
Class Diagram
Stakeholders and Concerns
Capability Map (Target)
Target Business Architecture
Application Behavior (Target)
Phase F: Migration Planning
Target Technology Architecture
Business Goals & Principles
Business Process-Application Service Matrix
Data Dissemination Diagram
Application Usage Diagram
Phase C: Information Systems Architecture
Capability Realization (Baseline)
Application Communication Diagram (Gap analysis)
Value Stream - Capability Cross-Mapping (Baseline)
Organization Decomposition (nested)
Phase E: Opportunities & Solutions
Resource Map (Target)
Application Architecture
Goal Refinement
Architecture Overview
Application Communication Diagram (Baseline)
PESTLE analysis
Digital Customer Intimacy Next Stage
Environments and Locations Diagram (Gap analysis)
Gap analysis Business Architecture
IoT Device Services
Application Communication Diagram (Target)
Migration Planning
Phase D: Technology Architecture
Value Stream Realization (Baseline)
SWOT analysis
Requirements Management